Accessibility Statement

1. Our commitment

We want every patient to be able to find information, create an account, complete the health questionnaire, message the care team and manage appointments independently. We treat accessibility as part of the quality of our service.

2. Our standard

Our target is conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. In practice, this means we work to provide:

• pages built with semantic structure that screen readers can interpret;
• navigation, forms and dialogs that can be used with a keyboard alone;
• visible focus indicators and sufficient color contrast;
• text alternatives for meaningful images and labels for form fields; and
• respect for the reduced-motion setting of your device or browser.

We review accessibility when we add or change features, and we fix problems we find or that are reported to us.

3. Services provided by others

Some parts of the experience are provided by other companies, such as Stripe Checkout for payments and CharmHealth for insurance visits and electronic health records. We cannot fully control their accessibility. If you have trouble with any of them, contact us and we will help you complete the task another way, including by phone.

4. Known limitations

No website is perfect, and some content may not yet meet our target. If you find something that does not work for you, please tell us so that we can fix it.

5. Request help or report a barrier

If you have difficulty using any part of our website, need information in another format, or would like help completing a task by phone, please contact us. Tell us the page or feature involved and the problem you experienced. We aim to respond within two business days.

6. How to contact us

Integrated Health Clinic, +1 786 291 1273 · [email protected]